Information We Collect

We may collect contact details, billing and shipping information, order history, communications, device and browser information, IP address, website activity, and information supplied through forms or customer support. Payment details are processed by payment providers; we do not ask customers to send full card details by email.

How We Use Information

• Process payments, fulfill orders, and provide delivery updates.
• Respond to customer service, return, refund, and privacy requests.
• Maintain, personalize, secure, and improve our website.
• Prevent fraud, abuse, and unauthorized transactions.
• Comply with legal obligations and enforce our agreements.
• Send marketing communications where permitted, subject to opt-out rights.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate the site, remember preferences, understand traffic, measure performance, and support advertising. Browser controls may allow you to limit cookies, though some features may not function properly.

How We Share Information

We may share information with commerce platforms, payment processors, fulfillment partners, carriers, analytics and technology vendors, professional advisers, and authorities where required. We do not share personal information except as needed for legitimate business or legal purposes.

Data Retention and Security

We retain information for as long as reasonably necessary for the purposes described, including order records, dispute handling, fraud prevention, and legal compliance. We use reasonable safeguards, but no online transmission or storage system can be guaranteed completely secure.

Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or information about certain disclosures. You may also opt out of marketing communications. We may need to verify your identity before completing a request.

Children’s Privacy

Our website is not intended for children who are unable to enter a binding purchase agreement. We do not knowingly collect personal information from children contrary to applicable law.

International Processing

Your information may be processed in countries other than where you live. Where required, appropriate measures will be used for cross-border transfers.

Policy Updates

We may update this policy to reflect changes in our practices, technology, or legal obligations. The current version will be posted on this page.

Contact Us

Privacy requests: service@orvalmere.com
Phone: 15012926897
Hours: 8:00 AM – 10:00 PM Daily
Operator: Shanghai Guanghengtong Intelligent Technology Co., Ltd.
Registered address: Building 1, No. 1333 Jiangnan Avenue, Changxing Town, Chongming District, Shanghai, China