Processing and Delivery Estimates

Estimated delivery dates are not guarantees. Orders placed on weekends, holidays, or during high-volume periods may require additional processing time. Products in one order may ship separately.

Shipping Charges

Any shipping charge is displayed before order submission. Promotions may apply only to eligible destinations, order values, or shipping methods.

Shipping Address

Customers are responsible for providing a complete and accurate address. Contact us immediately if you notice an error. We cannot guarantee changes after processing begins and are not responsible for delays or losses caused by incorrect information supplied at checkout.

Tracking and Carrier Updates

Tracking may take time to activate after shipment. Carrier scans and estimated dates are controlled by the carrier. A shipment marked delivered should be checked around the property, with household members, and with the local carrier before contacting support.

International Orders

Where international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination. Customs processing can cause delays beyond our control.

Lost, Delayed, or Damaged Packages

Contact us with your order number and relevant evidence. We may ask you to cooperate with a carrier investigation. Resolution depends on the circumstances, carrier findings, and applicable law.

Refused and Undeliverable Shipments

Packages returned because of refusal, an incomplete address, repeated delivery failure, or failure to collect may incur carrier or reshipping costs. Any refund will be assessed after the package is received and reviewed.