Return Eligibility

To be eligible, an item should generally be unused, in the condition received, and returned with original packaging, accessories, and proof of purchase. Requests must be made within the return period stated for the order or required by applicable law.

Non-Returnable Items

Items may be ineligible if they are used, damaged after delivery, missing parts, altered, personalized, final sale, hygiene-sensitive after opening, or otherwise excluded on the product page. Statutory rights remain unaffected.

Damaged, Defective, or Incorrect Orders

Contact us promptly after delivery with clear photos of the product, outer packaging, shipping label, and any damage or discrepancy. Do not discard the item or packaging until the review is complete.

Return Shipping

Unless the return results from our verified error or applicable law requires otherwise, customers are responsible for return shipping costs. Original delivery charges and return costs may be non-refundable. Use a trackable service; we are not responsible for returns lost before receipt.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Processing time depends on the payment provider and financial institution.

Exchanges

Exchange availability depends on stock and the circumstances of the request. Our team may instead advise a return and separate replacement order.

Cancellations

Contact us immediately if you need to cancel. Cancellation is not guaranteed once processing or shipment has begun.

Contact

Email: service@orvalmere.com
Phone: 15012926897
Customer service hours: 8:00 AM – 10:00 PM Daily